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Monday, January 26, 2009

Customer Complaints To Various Companies Worldwide

Got an email from Dad this morning informing us regarding the list of companies which have loads of complaints from its customers, and obviously, affect them a lot!.. It is well worth looking at:

CEO E-Mail Addresses
Hint: If you have arrived here via a search engine, use the Find function (CTRL F) in your browser to locate the information on this page
So, you're fed up dealing with "Customer Services" on general-purpose contact e-mail addresses. Are you not getting replies, or not getting the replies you want? Time to take it to the top! Chief Executive Officers (CEO's) are very reluctant to publish their e-mail addresses. This page attempts to redress the balance by publishing the e-mail addresses for the CEO's of some UK companies, government and other organizations.

Some tips when e-mailing:
  • Be polite
  • Keep the information concise and to the point
  • Include customer reference numbers or invoice numbers, if applicable
  • Include a brief history of the issue, if applicable
  • Do not accept being passed back to "Customer Services" or elsewhere within the organization
  • Insist on a reply from the CEO
If you're working as part of a campaign group, send a personal, individually-created letter. Letters which are cut/pasted from a standard template will invariably receive a standard template response in reply... Good luck with your inquiry!
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